Knowledgebase

Each license includes one year of basic support via email, tickets and live help. Basic support and access to updates can be renewed on a yearly basis and it is not required. Additionally priority phone support is also included for 30 or 60 days depending on the license purchased. Additional priority support can be purchased at an hourly rate.

Priority Support:

• Phone Support: Phone support is provided during our office hours via our toll free phone number at 1-800-673-4898 and our international number at 1-858-524-7606. Additionally for those who are unable to utilize our toll free number, we also offer our "Ring Me" service which will call you and then connect you directly to our staff. For more information on "Ring Me" feature please visit our support or contact us page.
  

Basic Support:

• Email: Tickets can be created by emailing either support@twt-inc.com to reach the support department or sales@twt-inc.com to reach the sales department. Keep in mind that it is always a good idea to use the email address associated with your account so that we can access your licenses and records.


• Tickets: Tickets can be created from the "My TWT" account area. You must login to create a ticket or check the status of existing tickets.


• Live Help: Support is available via live help during normal office hours.