Privacy Policy

Turnkey Web Tools Inc. ("TWT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

1. Information We Collect

Information you provide directly: When you contact us, request a quote, or use our client portal, we collect information such as your name, email address, phone number, company name, and project details.

Payment information: Payments are processed through Stripe. We do not store your full credit card number. Stripe's privacy policy governs the handling of your payment data.

Automatically collected information: We may collect standard web log data including IP addresses, browser type, pages visited, and referring URLs for analytics and security purposes.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services
• Communicate with you about your projects and invoices
• Process payments and send billing notifications
• Respond to inquiries and support requests
• Send service-related emails (we do not send unsolicited marketing emails)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our business (e.g., Stripe for payments, hosting providers), bound by confidentiality agreements
• Legal authorities when required by law or to protect our rights

4. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Project and billing records are retained for a minimum of seven years for accounting purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

5. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses session cookies to support authentication for our client portal. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser settings, though this may affect portal functionality.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, contact us at the address below. California residents may have additional rights under the CCPA.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services constitutes acceptance of the updated policy.

Contact

For privacy-related inquiries:
Turnkey Web Tools Inc.
Wildomar, California
hello@twt-inc.com